Private Policy
Privacy Policy
Last updated: 24 August 2026
At Essaouira Horse Paradise, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal data when you visit **https://essaouirahorseparadise.com/**, contact us, subscribe to our newsletter or book one of our horse riding experiences.
1. Data Controller
The controller responsible for the processing of your personal data is:
Essaouira Horse Paradise
Sidi Kaouki, Essaouira, Morocco
Email: info@essauirahorseparadise.com
Phone: +212 645 68 08 52
WhatsApp: +34 682 80 72 44
Website: https://essaouirahorseparadise.com
2. Personal Data We Collect
Depending on how you interact with us, we may collect the following information:
* First and last name
* Email address
* Telephone or WhatsApp number
* Information included in contact forms or messages
* Information about the activity or experience you are interested in
* Booking details, dates and preferences
* Riding experience and riding level
* Videos or other information voluntarily provided to demonstrate riding ability
* Dietary requirements where necessary for treks or activities
* Emergency contact information where required for certain activities
* Travel or insurance information where required for a trek
* Newsletter subscription preferences
* Photographs and videos taken as part of an experience or photoshoot
* Technical information such as IP address, browser type, device information and website interaction data
* Cookie and consent preferences
We only request information that is reasonably necessary to provide the requested service.
3. How We Use Your Information
We may process your personal information for the following purposes:
* Responding to questions and contact requests
* Managing and confirming bookings
* Organising horse rides, treks, photoshoots and other activities
* Matching riders with suitable horses according to their riding experience
* Communicating important information regarding an activity or booking
* Organising transfers or other services requested by the customer
* Managing safety requirements
* Managing emergency or insurance information where necessary
* Providing photographs or videos purchased or included in an experience
* Sending newsletters and promotional communications when you have consented to receive them
* Improving the functionality and security of our website
* Preventing abuse, fraud and technical problems
* Complying with legal, accounting or administrative obligations
4. Legal Basis for Processing
Depending on the circumstances, we process personal data on the basis of:
Performance of a contract: when processing is necessary to manage a booking or provide an activity or service you have requested.
Consent: when you subscribe to our newsletter, accept optional cookies or voluntarily authorise another specific use of your information.
Legitimate interests: when reasonably necessary to respond to enquiries, operate our business, protect the website or improve our services, provided that these interests do not override your rights.
Legal obligations: where we are required to keep or disclose information under applicable law.
Where applicable, processing is carried out in accordance with Moroccan **Law No. 09-08 relating to the protection of individuals with regard to the processing of personal data**, and applicable international data protection legislation, including the GDPR where applicable.
5. Newsletter and Marketing Communications
If you subscribe to our newsletter, we may use your name and email address to send you news, information about our activities, experiences and special offers.
Subscription is voluntary.
You may withdraw your consent at any time by using the unsubscribe option included in our communications or by contacting:
info@essauirahorseparadise.com
Withdrawing consent will not affect the lawfulness of processing carried out before the withdrawal.
6. Contact Forms
When you submit a contact form through our website, the information you provide is used exclusively to respond to your enquiry and, where applicable, manage a booking or requested service.
Please do not include unnecessary sensitive personal information in contact forms.
7. WhatsApp
Our website provides the possibility to contact us through WhatsApp.
When you choose to communicate with us using WhatsApp, your information may also be processed by the provider of WhatsApp according to its own privacy policies and terms.
We recommend reviewing WhatsApp’s privacy information before using this communication channel.
8. Google Maps
Our website may use Google Maps to display the location of Essaouira Horse Paradise.
When Google Maps is activated, information including your IP address and technical information about your device may be transmitted to Google.
Google may process this information according to its own privacy policies.
Where required, Google Maps or similar third-party services will only be activated after the appropriate cookie or privacy consent has been obtained.
9. Photos and Videos
Certain experiences may include photographs or videos of participants.
These images may be used to provide the service purchased by the customer.
We will not intentionally publish identifiable photographs or videos of customers on our website, social media accounts or promotional materials solely because they participated in an activity.
Where images are intended to be used for marketing, promotional or social-media purposes, appropriate permission or consent will be obtained when required.
You may contact us if you have questions concerning an image or video in which you appear.
10. Riding Ability Videos
For certain activities, experienced riders may voluntarily send us videos showing their riding ability so that our team can determine whether activities such as cantering or galloping can be performed safely.
These videos will only be used for assessing riding ability and managing the requested activity unless another use has been specifically authorised.
11. Insurance and Emergency Information
For certain treks or activities, we may request insurance policy information and emergency contact details.
This information is collected for organisational and safety purposes and will only be accessed by people who reasonably need it for those purposes.
We ask customers not to provide more insurance or medical information than is necessary.
12. Service Providers and Recipients
We may use trusted third-party providers to operate our website and provide our services, including:
* Website hosting providers
* Email providers
* Website maintenance providers
* Booking and communication services
* Cookie consent management services
* Google services
* WhatsApp
* Professional photographers or activity partners where required
* Transportation or accommodation providers when necessary to fulfil a booking
These parties may only receive the information reasonably necessary to perform their services.
We do not sell personal information to third parties.
13. International Data Transfers
Some of the technology and communication services we use may process data in countries other than Morocco or the country in which you are located.
Where applicable, we take reasonable measures to ensure that international transfers of personal information are carried out in accordance with applicable data protection requirements.
14. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.
In general:
* Enquiries are retained only for as long as necessary to manage the communication and subsequent relationship.
* Booking information may be retained for the period necessary for administrative, accounting, contractual and legal purposes.
* Newsletter information is retained until you unsubscribe or withdraw your consent.
* Insurance and emergency information is retained only for as long as reasonably necessary in connection with the relevant activity, unless longer retention is required because of an incident or legal obligation.
* Cookie consent information is retained according to the settings of our consent-management system.
When information is no longer required, it may be securely deleted or anonymised.
15. Data Security
We take reasonable technical and organisational measures to protect personal information against:
* Unauthorised access
* Loss
* Alteration
* Disclosure
* Misuse
* Destruction
However, no method of transmitting information over the Internet or storing information electronically can guarantee absolute security.
16. Your Rights
Depending on the legislation applicable to you, you may have the right to:
* Request access to your personal information
* Request correction of inaccurate information
* Object to certain processing
* Request deletion of your information
* Request restriction of processing
* Withdraw consent at any time where processing is based on consent
* Request portability of certain information where applicable
* Lodge a complaint with the competent data protection authority
Under Moroccan legislation, individuals may exercise the rights provided by **Law No. 09-08** and may contact the **Commission Nationale de contrôle de la protection des Données à caractère Personnel (CNDP)**.
To exercise your rights, contact us at:
info@essauirahorseparadise.com
We may need to verify your identity before processing certain requests.
17. Children’s Privacy
Children may participate in some of our horse riding activities under appropriate supervision and according to our booking conditions.
Where personal information concerning a minor is required, it should be provided or authorised by a parent, legal guardian or responsible adult where required by applicable law.
We do not knowingly use children’s personal information for direct marketing without the appropriate authorisation.
18. Cookies
Our website uses cookies and similar technologies.
Some cookies are strictly necessary for the website to function, while others may require your consent.
More information can be found in our **Cookie Policy** and through the cookie preference panel available on the website.
19. External Websites
Our website may contain links to third-party websites or services.
Once you leave our website, the processing of your information is governed by the privacy practices of the relevant third party.
Essaouira Horse Paradise is not responsible for the privacy practices of independent third-party websites.
20. Changes to This Privacy Policy
We may update this Privacy Policy when our services, website technologies or legal requirements change.
The latest version will always be published on this page together with the date of the most recent update.
21. Contact Us
For questions concerning this Privacy Policy or the processing of your personal information, contact:
Essaouira Horse Paradise
Sidi Kaouki, Essaouira, Morocco
Email: info@essauirahorseparadise.com
WhatsApp: +34 682 80 72 44
